Returns & Exchanges
At STIIIZY, we stand behind the quality of our products and offer a 30-day return policy for unused and unopened merchandise. If you experience a functional defect with your hardware, our support team is dedicated to providing a swift resolution through our warranty exchange program.
Initiate Your Request
Contact our customer support team via the help portal with your order number and a brief explanation of the issue or reason for return.
Verify Authenticity
Provide a photo of the scratch-off authentication code found on your packaging to verify your product is a genuine STIIIZY item.
Pack and Ship
Once approved, securely pack your items in their original packaging and use the provided prepaid shipping label to send the package back to our warehouse.
Receive Refund or Replacement
After our quality control team inspects the returned items, we will issue a full refund to your original payment method or ship out your replacement hardware.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing