Frequently Asked Questions
Everything you need to know about your STIIIZY experience.
How can I verify the authenticity of my STIIIZY products?
Every authentic STIIIZY product comes with a unique QR code on the packaging. Simply scan the code with your smartphone to verify its authenticity through our official verification portal.
What is your shipping policy for online orders?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and delivery times vary based on your location and the selected shipping method.
What should I do if my battery or device is not working?
First, ensure your device is fully charged using the provided cable. If the issue persists, we offer a 30-day warranty on all electronic devices for manufacturing defects. Please contact our support team with your proof of purchase.
Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns on used items. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery to initiate an exchange or refund.
How do I store my STIIIZY pods for maximum freshness?
To maintain quality and potency, store your pods in a cool, dry place away from direct sunlight. Keep them upright to prevent leaking and ensure optimal performance.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options through our encrypted checkout system.